Week of June 23–27, 2026
⚡
First Response
14m
Target: <30m
↓ −6m vs last week
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🔧
Avg Resolution
3.2h
Target: <4h
↓ −0.4h WoW
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🎫
Open Tickets
24
Baseline: 20
↑ +4 this week
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🔺
Escalations
3
Target: <5
↓ −2 WoW
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⭐
CSAT Score
4.7
Target: >4.5
↑ +0.2 WoW
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📁
Projects
7
3 on track
2 at risk
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First Response & Resolution Time Trend On Target
Rolling 8 weeks
Ticket Volume by Category This Month
171 total tickets · June 2026
Project Status 7 Active
Delivery pipeline · June 2026
ProjectProgressStatus
M365 Migration
Acme Corp
78%
On Track
SD-WAN Rollout
Summit Financial
45%
At Risk
Backup Hardening
Meridian Health
92%
On Track
EDR Deployment
TechBridge LLC
30%
At Risk
Server Refresh
Delta Logistics
15%
On Track
Active Escalations
Tickets requiring escalation — this week
P1
Repeated backup failures — Delta Logistics
Tier 2 → Tier 3 · Open 6h · T#2847
P2
VPN instability — remote workers
Acme Corp · Open 3h · T#2851
P2
MFA enrollment blocking 12 users
Summit Financial · Open 1.5h · T#2863
Customer Satisfaction
Based on 47 surveys this month
4.7/5
Average CSAT Score
★★★★★
5★
72%
4★
18%
3★
6%
2★
3%
1★
1%